मुख्य जिम्मेवारी तथा कार्यविवरण
Front Desk & Guest Services – Handle calls, appointments, guest check-in/check-out, shift reports, and required documentation.
Spa Retail Operations – Manage day-to-day retail activities, including product sourcing, purchasing, receiving, and vendor coordination.
Product Knowledge & Staff Training – Ensure spa staff are knowledgeable about retail products and coordinate product training with vendors, designers, and the buying team.
Retail Merchandising – Maintain attractive, organized, well-stocked, and properly merchandised retail displays.
Sales & Promotional Support – Provide sales data and guest feedback to the buying team and support promotions, trunk shows, and staff sales initiatives.
Staff Performance & Procedures – Develop and implement procedures to improve productivity and service delivery while monitoring staff performance and providing feedback.
Spa Facility Standards – Ensure the reception, lounge, locker rooms, fitness areas, and other guest spaces remain clean, organized, well-maintained, and adequately stocked.
