मुख्य जिम्मेवारी तथा कार्यविवरण
Vaidya's Organisation of Industries & Trading Houses (VOITH)
Service Head – Commercial Vehicle
Job Purpose
To lead and manage commercial vehicle after-sales service operations, ensuring high service quality, customer satisfaction, workshop efficiency, and profitability.
Key Responsibilities
Oversee overall service and workshop operations for commercial vehicles.
Lead and manage service, technical, and workshop teams.
Ensure timely and quality vehicle servicing, repair, and maintenance.
Monitor workshop productivity, service quality, warranty, and customer satisfaction.
Develop and implement service strategies to improve customer retention and after-sales business.
Monitor spare parts consumption, service costs, and workshop profitability.
Handle technical escalations and resolve critical customer complaints.
Coordinate with Sales, Spare Parts, and other departments for smooth operations.
Ensure compliance with manufacturer standards, safety procedures, and service policies.
Prepare and review service performance, revenue, and operational reports.
