मुख्य जिम्मेवारी तथा कार्यविवरण
Vaidya's Organisation of Industries & Trading Houses (VOITH)
Job Purpose
To lead the overall Sales, Service and Spares (3S) business for Heavy Equipment, driving sales growth, profitability, customer satisfaction and after-sales excellence across the construction, infrastructure, mining and related sectors.
Key Responsibilities
Develop and execute the overall 3S business strategy and annual plans.
Drive equipment sales, revenue, market share and profitability across target markets.
Identify new business opportunities and develop relationships with key customers, contractors, project companies and dealers.
Oversee service and workshop operations, ensuring quality repairs, timely support and maximum equipment uptime.
Lead the spare parts business, including availability, inventory management, sales and profitability.
Set and monitor KPIs for Sales, Service and Spares and take corrective actions as required.
Ensure effective coordination between Sales, Service and Spares throughout the equipment lifecycle.
Oversee warranty, service contracts, technical support and manufacturer coordination.
Lead, motivate and develop the 3S team to achieve business objectives.
Monitor market trends, competitor activities, customer feedback and business performance.
Manage budgets, costs, receivables and overall 3S profitability.
Ensure compliance with company, manufacturer and safety standards.
Report business performance and strategic recommendations to senior management.
