मुख्य जिम्मेवारी तथा कार्यविवरण
1) Operate, maintain, optimize and develop Billing, PCRF, CRM, eSIM, payment gateway, gifting and other mobile/fixed service platforms.
2) Support product/tariff launches, campaigns and technical solutions while ensuring service quality and managing risks.
3)Ensure accurate real-time rating, billing and invoicing for prepaid, postpaid, fixed and B2B services.
4) Monitor system KPIs, identify issues and implement corrective actions in coordination with vendors.
Projects & Reporting: Participate in projects, analyze performance, prepare reports and provide timely updates to management.
5) Monitor SLA performance, coordinate with vendors/partners and negotiate service delivery when required.
6) Conduct audits and reconciliations, identify gaps and strengthen security, product, system and revenue controls.
