मुख्य जिम्मेवारी तथा कार्यविवरण
Vaidya's Organisation of Industries & Trading Houses (VOITH)
Job Purpose
To manage the overall service department, ensuring efficient workshop operations, excellent customer satisfaction, revenue growth, and compliance with manufacturer standards.
Key Responsibilities
Oversee daily workshop operations and ensure efficient job flow and timely vehicle delivery.
Ensure high levels of customer satisfaction through quality service and effective complaint resolution.
Lead, manage, and develop service technicians and support staff.
Monitor service revenue, costs, productivity, and departmental profitability.
Coordinate with the Spare Parts team to ensure timely availability of required parts.
Manage warranty claims and ensure compliance with manufacturer warranty policies.
Ensure service quality, proper diagnosis, and adherence to technical standards.
Maintain workshop safety, cleanliness, and compliance with company and regulatory requirements.
Prepare and analyze service performance reports, KPIs, and operational data.
Identify areas for improvement and implement initiatives to enhance service efficiency and customer experience.
Conduct and coordinate regular training and skill development programs for service personnel.
